logo Phoenix Family Services Ltd.

This website is owned by Phoenix Family Services Ltd. We will protect the privacy of our customers and the confidentiality of the information they provide.

Use of information
The information provided by our customers is used solely for the purpose of obtaining a visa. It will be used by Phoenix Family Services Ltd. to apply for your visa, and it will be used by the Vietnamese immigration office to issue your visa. It is never released to other third parties without written consent by the customer.

Safe connection to our website
The connection to our website is encrypted with https. All information you provide to us on our website can only be read by us.

Use of email
We will email you only to inform you about your visa status or to request you for any additional information we might need to process your visa or to provide you with the required documents as part of the regular visa process.

Security of payment and use of financial details
All payment transactions with credit card or Paypal are conducted via our selected international payment partners Paypal and Mollie. Paypal and Mollie use SSL (Secure Socket Layer) technology which encrypts all information and secures the transaction. We do not have access to any of your credit card details. We do not store our customer's financial details.