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Phoenix
Family
Services
TERMS AND CONDITIONS

This website is owned by Phoenix Family Services Ltd. When you use this site you accept the terms and conditions as stated below. We reserve the right to restrict access to our services when you fail to comply. You agree that you will not use this website for illegal purposes, and will respect all applicable laws and regulations. You agree that you intend to use this site to obtain a visa and that all information you enter is true and accurate. We reserve the right to refuse any visa request.

Processing time
Typical processing time of your visa request will be 3 working days and is based on the processing time of the Vietnamese immigration office. Processing time counting starts at the next business day from the moment we receive your payment. The immigration office might delay or request for additional information at their discretion thereby affecting the processing time.

Fees and payments
You agree to pay the service fee for the product(s) you purchase at Phoenix Family Services Ltd. If you choose to pay your service fee by credit card you accept that your credit card will be billed after online verification takes place. Payments related to the processing of your visas upon arrival in Vietnam at the airport (Stamp fee) are not within our responsibility. Prices for Stamp fee as mentioned on our website are for indication only and are subject to change by the Vietnamese government.

Visa rejection or delay in visa issuance
We waive any responsibility in delay or cancellation of any booked arrangements (for example flights, tours, accommodation) for your trip to Vietnam if your visa application is delayed or not accepted by the Immigration office in Vietnam. We waive any responsibility and are not liable for any damages whatsoever related to your trip to Vietnam if your visa application is delayed or not accepted by the Immigration office in Vietnam.
In case your visa request has been declined by the Immigration office we will refund you the visa fee you have paid to us.

Visa cancellation
If you cancel your visa application before we have submitted your application to the Vietnamese immigration office we will refund you in full. See the table below for the refund period in which we will give a full refund. Working hours are from 8:30 till 16:30 from Monday till Friday. Times are in local Vietnam time (gmt+7).

Delivery time of visa Refund period (all times in Vietnam local time)
order placed during working hours order placed outside working hours
3 working days 24 hours after placing your order 24 hours after placing your order
1 working day till 07:00 of the next working day till 07:00 of the next working day
4 working hours 30 minutes after placing your order till 07:00 of the next working day
2 working hours no refunds till 07:00 of the next working day
1 working hour no refunds till 07:00 of the next working day

If you cancel your visa application any time after the refund period we will not refund you unless there are exceptional circumstances. To claim for an exceptional circumstance you should immediately notify us in writing or email. We will reserve the right not to accept your claim.

Visa validity
The visa you apply for through our website is only valid for arrival by air at the airports and on the dates mentioned in the visa approval letter. If you arrive at a location or on a date other than mentioned in your visa approval letter your entrance to Vietnam might be refused. We will waive any responsibility if you are refused and will not refund you if this occurs due to the former mentioned reason.

Links to other sites
This website contains links to other websites. These websites have been carefully selected based on their usefulness as source of information for the traveller to Vietnam. We waive any responsibility for the content of these websites.